Practical expertise across the full spectrum of operational challenges

Every engagement is tailored to your organization — but the through-line is always the same: diagnose the real problem, design a solution that works in your environment, and build the capability to sustain it.

01
Change Management & Adoption
Organizational Change

Most process and technology initiatives don't fail because the design was wrong — they fail because people don't change how they work. Prosci ADKAR-certified and built on real-world experience leading transformations in matrixed, global organizations, I embed change leadership throughout every engagement rather than treating it as a final training event.

What you get
  • Stakeholder impact assessment and change readiness analysis
  • Executive sponsorship alignment and communication planning
  • Resistance identification and targeted intervention strategies
  • Training design and delivery framework
  • Sustainment plan to reinforce adoption after launch
Best fit for: Any organization undergoing significant process, technology, or structural change — especially those that have launched initiatives before and seen adoption fall short.
02
Operations Strategy & Program Management
Leadership & Governance

Some organizations need someone to lead the work, not just advise on it. With PMP and Scrum Master certifications and experience directing portfolios of 40+ concurrent projects, I provide hands-on program leadership — building the governance structures, reporting cadences, and cross-functional alignment that keep complex initiatives on track and accountable.

What you get
  • Operating model and organizational design advisory
  • Program and portfolio governance framework
  • Executive-level KPI dashboards and reporting structure
  • Cross-functional alignment facilitation and decision frameworks
  • Embedded program leadership for complex, multi-workstream initiatives
Best fit for: Companies managing large-scale transformation programs, organizations building or restructuring a PMO, or leadership teams that need senior-level operational oversight on a flexible basis.
03
Supply Chain / S&OP Optimization
Supply Chain

Demand variability, inventory imbalances, and supplier misalignment don't just create operational pain — they erode margin and customer trust. I bring deep experience in Sales & Operations Planning maturity, demand management, procurement alignment, and inventory strategy across manufacturing, aerospace, and consumer products environments.

What you get
  • S&OP / SIOP maturity assessment and improvement roadmap
  • Demand planning process redesign and forecast bias reduction
  • Inventory optimization and working capital analysis
  • Supplier compliance frameworks and procurement alignment
  • Cross-functional governance model to sustain planning discipline
Best fit for: Manufacturers, distributors, and consumer products companies dealing with chronic stockouts, excess inventory, or S&OP processes that exist on paper but don't drive decisions.
04
ERP & CRM Implementation Strategy
Technology Enablement

Technology implementations fail when the business side isn't ready — when processes aren't defined before configuration begins, when requirements are gathered once and never validated, or when no one owns adoption after go-live. I bridge the gap between your business needs and technical delivery, with hands-on experience across SAP, Salesforce Revenue Cloud, Workday, and other enterprise platforms.

What you get
  • Business process documentation and requirements validation
  • Gap analysis between current-state operations and system capabilities
  • Implementation readiness assessment and risk identification
  • Business-side project leadership and stakeholder alignment
  • User adoption strategy, training framework, and post-go-live support
Best fit for: Organizations planning an ERP or CRM implementation, companies mid-implementation that have stalled, or those who went live but didn't achieve the expected results.
05
BPO Strategy & Shared Services Design
Operating Model

Business process outsourcing and shared services transitions are high-stakes — the savings potential is real, but so is the operational risk if the transition is poorly designed. I have direct experience leading multi-region BPO transitions that delivered measurable first-year savings while maintaining continuity, compliance, and service quality throughout.

What you get
  • BPO business case development with realistic cost and savings modeling
  • Provider evaluation framework and transition planning
  • Process documentation and knowledge transfer methodology
  • Governance and SLA framework for ongoing performance management
  • Risk mitigation planning and contingency design
Best fit for: Companies evaluating BPO for the first time, organizations managing a BPO transition, or those whose outsourced operations are underperforming and need to be restructured.
06
Quote-to-Cash Transformation
Revenue Operations

Revenue cycles that worked at one scale often buckle at another. Manual handoffs, disconnected systems, and undefined ownership slow deals, delay invoices, and frustrate both customers and teams. I redesign the end-to-end process — from opportunity through contract, fulfillment, billing, and renewal — so your revenue engine runs the way your growth requires.

What you get
  • Current-state process map with bottleneck and handoff analysis
  • Future-state workflow design with defined ownership and escalation paths
  • KPI framework to measure cycle time, conversion, and cash velocity
  • Change management and adoption plan to make the new process stick
Best fit for: Mid-market companies experiencing rapid growth, post-merger revenue integration, or organizations where Sales, Finance, and Operations aren't working from the same playbook.

Not sure which service fits your situation?

Most engagements start with a conversation. Tell me what's not working and we'll figure out the right approach together.

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