Operations & Transformation Consulting

Turning complex
processes into
measurable results

Foster Process Excellence brings senior-level operations expertise to organizations ready to perform at a higher level. Whether you're untangling a supply chain, modernizing an ERP system, redesigning revenue workflows, or leading a BPO transition — the work is grounded in real-world experience across aerospace, manufacturing, consumer products, and healthcare technology.

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$50M+
In documented value delivered across engagements
15+
Years in operations leadership
$50M+
Value delivered across supply chain, BPO, and revenue transformations
5+
Industries: aerospace, manufacturing, CPG, healthtech & more
What I Do

Specialized services for operational transformation

Each engagement is tailored to your business — delivering a future-state roadmap, measurable FTE savings, and technology strategies built to scale.

Quote-to-Cash Transformation

End-to-end redesign of your revenue cycle — from opportunity to invoice to renewal, or procure-to-pay to Order-to-Cash. Eliminate friction, accelerate deal velocity, reduce cycle times, and improve cash conversion through rigorous process redesign and technology alignment.

Process Optimization & Redesign

Applying Lean Six Sigma, SIOP/S&OP frameworks, and AI-enabled transformation leadership to eliminate waste, reduce cycle times, and build scalable operating models across supply chain, manufacturing operations, shared services, SaaS, and revenue functions. Delivered through workshops, future-state roadmaps, and KPI governance frameworks.

ERP & CRM Transformation

Implementation strategy and process alignment for SAP, Salesforce Revenue Cloud, Workday, and other enterprise platforms. Bridge the gap between business requirements and technical execution — ensuring your systems actually support the way your business needs to run.

Change Management & Adoption

Prosci ADKAR-certified change leadership that ensures your people adopt new processes and technology. From stakeholder alignment through training to sustainment — transformation that actually sticks.

Operations Strategy & PMO

Building the operating infrastructure that scales: governance frameworks, program management, cross-functional alignment, and executive reporting. PMP-certified delivery with Agile and Scrum fluency.

BPO Strategy & Shared Services

Design and execution of business process outsourcing transitions and shared services models — from business case development through go-live and sustainment. Built to deliver real, measurable savings while maintaining operational continuity.

About

Operations leadership
with a practitioner's perspective

Lynn Foster

I'm Lynn Foster — a Director-level operations and transformation leader with 15+ years of experience turning complex, underperforming processes into measurable business results. My work spans supply chain and S&OP planning, Order-to-Cash and Quote-to-Cash transformation, BPO strategy, ERP and CRM modernization, shared services design, and enterprise-wide change management.

I've delivered results across a wide range of industries and organizational settings — aerospace and defense, consumer products and manufacturing, healthcare technology, and medical devices — working inside global enterprises, matrixed multinationals, and high-growth technology companies alike. That range means I bring pattern recognition that transcends any single industry: I know what good operations look like, and I know how to get there.

The problems I solve are varied — a demand planning process that can't keep pace with growth, a BPO transition that needs to deliver real savings, a revenue workflow buried in manual workarounds, an ERP rollout that stalled, or an organization that keeps launching initiatives but can't make change stick. I founded Foster Process Excellence to bring senior-level operational expertise to any organization ready to do the work.

  • PMP — Project Management Professional, PMI
  • Certified Change Practitioner — Prosci ADKAR
  • Lean Six Sigma Green Belt — Honeywell
  • Certified Scrum Master — Scrum Alliance
  • OnePlan Certified Administrator
  • MBA — Keller Graduate School of Management
  • Tennessee LLC, est. 2026
How I Work

A structured path
from diagnosis to results

Every engagement follows a disciplined four-phase methodology — built on deep listening, rigorous analysis, and a relentless focus on adoption.

01
Discover

Process discovery workshops, stakeholder interviews, and current-state mapping to understand what's actually happening versus what's intended.

02
Design

Future-state roadmap development with clearly defined metrics, technology requirements, and prioritized improvement initiatives.

03
Implement

Hands-on delivery — process redesign, system configuration guidance, cross-functional alignment, and change management throughout.

04
Sustain

KPI governance frameworks, training, and post-implementation support to ensure the changes hold and continue delivering value.

Get In Touch

Ready to transform
your operations?

Whether you're driving an AI-enabled transformation, looking to reduce operational costs, untangling a process that's grown beyond its design, or building the operational foundation your next stage of growth demands — I'd love to hear about it.

Engagements typically begin with a complimentary 30-minute discovery call.

lynn@fosterprocessexcellence.com
Tennessee, USA · Available nationwide